Pokerstars Casino Guide – How to Sign Up, Deposit, and Calculate Your Bonus

Whether you are a first-time visitor or returning to https://poker-stars.it.com/, this guide covers the essential features you need to know.

Getting Ready

• Ensure you are at least 18 years old (or the legal gambling age in Italy).
• Have a valid Italian tax code (Codice Fiscale) and a government-issued ID ready for verification.
• Prepare a payment method accepted in Italy: Visa, Mastercard, PayPal, Skrill, PostePay, or bank transfer.
• Check that your device meets the minimum requirements: a modern browser for the desktop site or a mobile-optimized website for smartphones.
• Set a budget and preferred deposit limit before you start playing.
• Familiarize yourself with the bonus terms, especially wagering requirements, before claiming any offer.

How to Sign Up

1. Visit the official Pokerstars Italy website via your browser. Do not use third-party links.
2. Click the «Registrati» (Register) button, usually located at the top right.
3. Fill in the registration form with your personal details: name, surname, date of birth, Codice Fiscale, email, and phone number.
4. Create a strong username and password. You may also need to choose a security question.
5. Select your preferred currency (EUR is the default for Italy).
6. Agree to the terms and conditions, and confirm that you are 18+.
7. Complete the registration by clicking the confirmation link sent to your email.
8. Log in and proceed to the verification process by uploading a copy of your ID and proof of address.

Calculating Your Bonus

Pokerstars Italy often offers a welcome bonus for new casino players. For example, you might see a 100% match bonus up to €500. This means if you deposit €100, you receive an additional €100 in bonus funds, giving you a total of €200 to play with. However, the bonus is not free money — you must wager it a certain number of times before you can withdraw any winnings from it.

Let us calculate the wagering requirement. Suppose the terms state: «35x deposit + bonus». For a deposit of €100 and a €100 bonus, the wagering requirement is:

Wagering = (Deposit + Bonus) × 35 = (€100 + €100) × 35 = €200 × 35 = €7,000.

You need to place bets totalling €7,000 before the bonus converts to real cash. Not all games contribute equally to wagering; slots usually contribute 100%, while table games may contribute less (e.g., 10%). For example, if you play blackjack, €10 wagered counts only as €1 towards the requirement. To calculate how much you need to bet on slots vs. other games, use:

Effective wagering = Actual wager × Contribution percentage.

If you only play slots (100% contribution), you must wager exactly €7,000. If you mix games, you must adjust the actual bets accordingly. Always check the bonus terms for game weightings and expiry periods.

Licence & Player Protection

Pokerstars Italy operates under a licence from the Italian Customs and Monopolies Agency (ADM), which regulates all online gambling in Italy. This local licence ensures that the casino complies with strict Italian laws on fairness, security, and player protection. The site uses SSL encryption to protect your data and transactions. Pokerstars casino also promotes responsible gambling by offering tools like deposit limits, session time reminders, self-exclusion, and access to support organisations like Gioco Responsabile. Since the licence is Italian, your winnings are not subject to additional local income tax beyond the standard Italian gambling tax (which is already deducted at source by the operator).

Deposits & Withdrawals

Deposits are usually instant. Withdrawals may require identity verification first. The casino processes withdrawals within 24 hours for e-wallets, but bank transfers and cards take longer. Always withdraw using the same method you deposited with, if possible.

Common Problems & Fixes

• Login issues: Ensure you are using the correct website (pokerstars.it) and not a foreign domain. Clear your browser cache or try a different browser. If you forgot your password, use the «Forgot Password» link.
• Verification pending: Upload clear copies of your ID and proof of address (e.g., utility bill). Check that the documents match the name on your account. If it takes more than 48 hours, contact support.
• Bonus not credited: Confirm that you opted in for the bonus during deposit. Some bonuses require a promo code. Check your account bonus section. If missing, contact live chat.
• Withdrawal delayed: First, ensure you have met all wagering requirements. Then check that your verification is complete. If everything is in order but the withdrawal still hasn’t arrived within the stated timeframe, contact customer support via live chat or email.
• Geo-blocking: Pokerstars Italy is only accessible from within Italian territory. If you are abroad, the site may not load. Use a VPN is not recommended and may breach terms.
• Game not loading: Update your browser or enable Flash/HTML5. For mobile, ensure you are using the latest version of your browser. The site is a progressive web app (PWA) — you can add it to your home screen for a smoother experience.

Worth Knowing

If your withdrawal is delayed beyond the expected timeframe, follow these steps:

1. Check your email for any requests from the casino regarding verification or payment issues.
2. Log in to your account and go to the withdrawals section to see the status. If it says «Pending» or «Processing», wait the standard processing time (24–72 hours for e-wallets, 2–5 days for cards).
3. If the status is «Completed» but the money hasn’t arrived, check your payment provider account. Bank transfers can take 1–3 extra business days.
4. If it’s been more than 5 business days for an e-wallet or 10 days for a bank transfer, contact Pokerstars customer support via live chat (available 24/7) or email at support@pokerstars.it. Have your account username and withdrawal ID ready.
5. If support does not resolve it, you can escalate to the Italian gambling regulator ADM by filing a complaint through their website.

Need to Know

Is Pokerstars Italy legal?

Yes, Pokerstars Italy is licensed by the Italian Customs and Monopolies Agency (ADM), making it fully legal for players within Italy.

What is the minimum deposit?

The minimum deposit is €10 for most methods, except bank transfer which is €20.

How long do withdrawals take?

Withdrawals to e-wallets like PayPal or Skrill are processed within 24 hours. Credit/debit cards and PostePay take 2–5 business days. Bank transfers may take 3–7 business days.

Can I play on my mobile?

Yes, Pokerstars casino offers a mobile-optimized website that works on all smartphones. It is a progressive web app (PWA) — you can launch it from your browser without downloading an app.

Do I need to pay tax on my winnings?

No, Italian gambling taxes are deducted at source by the operator. Winnings from Pokerstars Italy are not subject to additional income tax.

What games are available?

The casino offers slots, table games (blackjack, roulette, baccarat), video poker, and live dealer games.

How do I set deposit limits?

Log in to your account, go to the responsible gambling section, and choose daily, weekly, or monthly deposit limits. You can also set session time reminders or self-exclude.

What happens if I forget my password?

Click the «Forgot Password» link on the login page, enter your email, and follow the instructions to reset it.

Can I use the same account on desktop and mobile?

Yes, your account is universal. You can log in on any device using the same username and password.

By following this guide, you can confidently navigate the registration, bonus claiming, deposit and withdrawal processes at Pokerstars casino Italy. Always remember to gamble responsibly and within your means.